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Consultancy

Is your company struggling to engage with clients and leads? Are there internal communication challenges between departments? Do your clients feel they are not being listened to?

We offer a range of consultancy services to help identify possible communication challenges and to provide solutions to transform your business and its results. Services include:

  • ‘Secret Shopper’ style identification of current speaking and communication practice
  • Reviews of current practices
  • Recommendations of training, both individual, departmental and company
  • Reviews of websites to ensure there are clear signposts for clients and customers to speak and communicate with the company
  • Reviews of telephone conversations and creating good practice
  • Customer service and dealing with complaints

Please contact us or call 0800 0938 464 to discuss your requirements.